This Privacy Policy explains how ELUXR Inc. (“Company”, “we”, “us”, or “our”) collects, uses, shares, and safeguards personal information when you access or use our software-as-a-service (SaaS) platform, website, or related services (“Services”). By using our Services, you agree to the terms outlined in this Privacy Policy.
Definitions
“Personal Data” refers to any information that identifies or could reasonably identify an individual. “Usage Data” includes technical and interaction data collected automatically when using our Services. “Cookies” are small files stored on your device to enhance user experience and analyze usage patterns. “Service” refers to our SaaS application, website, and other related services. “You” means an individual or entity using our Services.
Information We Collect
We collect:
Account Data (e.g., name, email, phone, user credentials) Billing Data (e.g., payment method, billing address) Device and Usage Data (e.g., IP address, browser, operating system, clickstream) Support Interactions and Chat Logs Cookies and Tracking Data
How We Use Your Information
We use the data to:
Provide, operate, and improve the Services Authenticate users and secure access Process transactions and billing Provide technical support Send administrative and promotional emails (with opt-out) Comply with legal obligations
Legal Basis for Processing (for EU/UK Users)
We process your data under one or more of the following bases:
Your consent Performance of a contract Legal obligation Legitimate interests, where such interests are not overridden by your rights
Sharing and Disclosure
We do not sell your personal data. We may share it with:
Hosting, infrastructure, and technology partners (e.g., cloud services) Payment processors Customer service providers Legal authorities when required Successors in case of a merger, acquisition, or sale
Cookies and Similar Technologies
We use essential, analytical, and functional cookies. By continuing to use our Services, you consent to our use of cookies. You may adjust cookie settings in your browser.
Data Retention
We retain personal data for the duration of your account and as required by law for auditing, dispute resolution, or security purposes.
International Data Transfers
For users outside the U.S., your data may be transferred to and processed in the United States. We implement safeguards to protect international transfers.
Your Rights Depending on your location, you may have the right to:
Access, correct, or delete your data Withdraw consent at any time Object to or restrict processing
Children’s Privacy
Our Services are not intended for individuals under 13. We do not knowingly collect personal data from children. If you believe we have done so, please contact us for removal.
Third-Party Links
We may link to third-party services not controlled by us. We are not responsible for their privacy practices.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted with the revised date. Continued use of the Services constitutes your acceptance.
California Privacy Notice (CCPA/CPRA)
California residents have rights to:
Request access, correction, or deletion of their personal information Know what data is collected and how it is used Opt-out of data “sale” (we do not sell personal data) Limit use of sensitive personal information
GDPR Addendum (EU Users)
EU users have additional rights under the GDPR. We rely on appropriate legal bases for processing and ensure protections for cross-border transfers.
Contact Us
To submit a privacy request or ask questions, contact us:
